This is a very rare occurrence. If we know that your assigned Carer is unable to tend to you on a particular day, we will let you know as soon as possible and make arrangements for an alternative Care...
If your health improved or deteriorated, we would pick up on this during our reviews and with feedback from your Care team. A full Care Plan review would then be organised at your convenience and agre...
We understand the importance of pairing the right Carer to your needs. We also pride ourselves on our consistency of service – if we can provide the same Carer for familiarity every time, we wil...